iCloud billing error: double charge, GDPR confusion, and subscription deleted

Hi everyone,

I'm sharing this in case others had similar problems, because I’ve run into a serious iCloud billing and support issue — and there seems to be no way to report it properly anymore.

Here’s what happened:

• I had an iCloud+ 2 TB subscription (4490 HUF/month), set to renew on June 20.
• My mother had her own iCloud+ 200 GB plan (1290 HUF/month), fully separate.

On June 4, she was correctly charged for her plan.

Then on June 6, I was also charged 1290 HUF for her subscription, using my payment method, without my consent.

So Apple effectively double charged us for the same service, on different accounts.

The worst part is that there’s no clear way to report billing problems anymore. You’re forced to pick one of your own recent purchases, and can only write a very short message — no email address, no proper form, no free-text option. You can’t just describe the real problem if it doesn’t match a single listed item.

So I submitted my issue under my 2 TB plan (even though the problem was with my mom’s), just to get through. And what happened next?

Apple cancelled my 2 TB subscription entirely, marked it as “refunded” (even though I never asked for a refund), and I received no money back.

I woke up on June 8 with no storage and had to re-subscribe immediately — so I paid 4490 HUF again. And the 1290 HUF charge for my mom’s subscription is still sitting there, unreimbursed.

So I’ve now paid:

• 1290 HUF for a subscription that wasn’t mine
• 4490 HUF again for my own plan
• No refunds received

That’s a total of 5780 HUF lost due to system errors and a broken support process.

It’s not just about money — it’s about privacy, too. My payment method was somehow tied to another Apple ID.

And because the system links all complaints to specific transactions, you can’t even submit a proper report without risking them modifying or cancelling the wrong subscription — which is exactly what happened to me.

Just wondering: has anyone else dealt with this kind of chaotic billing issue, or found a better way to contact Apple that doesn’t risk making things worse?

Thanks in advance.