Onscreen Accessible Keyboard Suggestions Stopped working

Question

Level 1

4 points

Onscreen Accessible Keyboard Suggestions Stopped working

I have a 2021 MacBook Pro, macOS Sequia Version 15.5.

3 to 5 days ago typing suggestions stopped working on accessibility onscreen keyboard, Its vital the onscreen keyboard. Typing suggestions help to speed up typing, I have to use it due me being paralysed from the neck down, A C4 Quadriplegic. My keyboard which I designed worked perfectly 3 to 5 days ago when it just stopped working no updates been done, No changes's to any settings, Changes to keyboard settings, Panel editor nothing. My laptop is the only thing I can control, My only bit of indolence & my only means of communication to the outside world.

I tried everything in the screen shot nothing changed.

Could you please help me get this working again?

I look forward to hearing from you.

Kind regards.

Neal.

MacBook Pro 16″, macOS 15.5

Posted on Jun 3, 2025 7:29 PM

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Answer 1

neal119 Author

Level 1

4 points

Jun 7, 2025 6:45 PM in response to ak1956

Good morning ak1956

Thanks for the info I appreciate it.

I sent an email to the Accessibility Helpdesk there reply is at the bottom.

I can understand why there aren't many responses it's not a topic that comes in conversation everyday.

Is there anyway of resetting all the keyboards back to there original state? I made my keyboard in 2022 starting with ANSI I then added subtracted different keys & changed ket colours. I very much doubt that would make any difference to word suggestions this long after but maybe resetting the keyboards to there If possible? Could make a difference?

"Hi Neal,

Thank you for your email. We appreciate you taking the time to provide this report. From what you’ve described, we believe that it may be beneficial for you to partner with a member of our AppleCare Accessibility Support team to troubleshoot typing suggestions on your Mac in realtime. If they are unable to resolve the concern through troubleshooting, then they can escalate their findings to the appropriate teams for further investigation.

You will find the contact information for the team in the following support article: How to contact Apple for help with accessibility features - Apple Support

Sincerely,

Apple Accessibility want me chat to member from support, The only problem with talking to somebody from Apple is I have a tracheostomy, I get quite a lot of air escaping from around where my trachy goes into my throat limiting how many words I can in one breath if that makes sense? Unless I get one of my carers to speak on my behalf?

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Answer 2

ak1956

Level 2

350 points

Jun 3, 2025 9:22 PM in response to neal119

Hello Neal

Just checked on my Mac Book Air with Sequoia 15.5 and the suggestions are working on my Access Keyboard. They only show when my cursor is in a text box - which I guess you know already.

I cannot think of any settings that affect this. You could try toggling the keyboard suggestions on and off. Click three dots in top right, choose Toolbars, and then click Suggestions. A long shot - but you never know.

Otherwise it may be a question for the accessibility Helpdesk. Email: accessibility@apple.com Send them you post and see what they say.

If you get a fix let us know here.

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Answer 3

neal119 Author

Level 1

4 points

Jun 5, 2025 12:25 PM in response to ak1956

Hey ak1956,

Thanks for replying.

Yeah I tried everything, Tried other keyboards, Turned suggestions off & on,nothing works, I also sent an email to the address you gave me, Thanks for that. How long do they typically take to respond?

I'm surprised more people haven't got answers or Ideas what to do?

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Answer 4

ak1956

Level 2

350 points

Jun 6, 2025 12:36 AM in response to neal119

Hello Neal119

The accessibility Helpdesk are usually fairly quick - not immediate. I would give them a few days as they may need to do a bit of research before responding.

Unfortunately I do not think these forums are monitored by many people using the accessibility features so there is not usually a flow of immediate responses. It can take a while for anyone to respond.

Let me know if you get a response. I am monitoring this thread for updates.

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Answer 5

ak1956

Level 2

350 points

Jun 8, 2025 2:04 AM in response to neal119

Hello Neal119

I don't know of a way of resetting keyboards, but you can edit using the panel editor, or create a new one. I was wondering if you first try editing your current panel would help? Try deleting the Suggestions box from your panel and then creating a new one on the same panel. You never know, it might work.

If that does not work, you could try creating a new panel - don't need to put all the keys on it - just add a few, with the suggestions box, and see if that works. Don't forget when you create your new panel to set the "Show" option in the side panel to an option that allows you to display it.

I understand re trache. The help desk should be used to answering questions in lots of different circumstances, but I have no direct experience. Might be worth finding out though.

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