Looking for help on an app I purchased one time payment £3.99 no monthly subscription payments with this app today they have taken £29.99 from my bank account would like information if anyone has tried to contact these people and got there money back many thanks
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Original Title: Any one been scammed by facet watch gallery
iPhone 13, iOS 18
Do you mean this one?
If so, they shouldn't be charging anything. When an item only says Get, that means it's free.
Almost all of the reviews are negative. Most stating the same thing that you're told (only after getting the app), that there will be a $3.99 charge, with no mention of a subscription.
The fact that it says you will be charged $3.99 also means it should not say Get. With the fee and the tacked on subscription, the button should say $3.99, with In-App Purchases underneath.
Sorry but this is not a discussion forum. That would be against the ToS. Have YOU tried to contact the app developer? This sounds like an in-app purchase where the app may be free but if you want any of the specific watch faces, they may have a cost. Check the description of the app in the App Store. It should list the contact information for the developer. When I looked at the detail of that app, it clearly showed many in-app watch face purchases that were available. It also showed availability of a premium version, at a cost.
Ok sorry this app is run by a third party I cannot get in touch or cancel subscription as it does not show in my purchase section I have been in touch with Apple this app does not show any subscription prices paid a one off price of £3.99 then today billed for £29.99 just wanted to know if anyone had this experience this forum was sent to me by Apple
I’m from the uk and this is the app
There's the problem. The EU forced Apple to allow sideloading, so there's no control over where you get your apps from, how they are distributed, or charged.
You may have found this item on the EU App Store, but because of the EU laws, the seller doesn't have to abide by any of the U.S. App Store rules. They can charge whatever they want and don't even have to disclose possible charges.
The U.S. App Store isn't perfect, either, but at least there are consistent rules about pricing that they are made plainly visible at all times. Apple tried to make the system as transparent as possible. The EU made it opaque.
This is happening to me right now. I asked for a refund and they sent me a link. When I entered my email address, they said there was no account with that email address. When I let them know what happened, I never heard from them again. Very frustrating. And expensive.
Yes, they got me too. They sent a link to unsubscribe, which does not work. I sent in a support email message, which immediately returned a message linking to the non-working unsubscribe page. I will now ask my credit card issuer to reverse the charge.
I’m from the uk and this is the app
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The app in the US App Store shows in app purchases available. Did you make an in app purchase?
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Exact same thing happened to me. Paid $3.99 5/26 and today 6/2 charged $29.99. App didn’t even work and I had forgot about it until today.
What country are you in? Please take a screenshot of the exact app on the App Store.
Bought app for $3-4 but was charged $29.99. reached out via email have a ticket number but it's been 4 to 5 days with no response.
US
There are dozens of Watch Faces wallpapers, widgets and apps in the US App Store. Without specifics, we can’t help and you should contact Apple Support at 1-800-MY-APPLE.
Watch Faces Gallery app charged me extra—anyone recovered money?
