Cannot add google account

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Level 1

7 points

Cannot add google account

I recently purchased an iPhone 15 Pro, which is running iOS 17.4.1

I am unable to add my Google, Yahoo or AoL accounts on the Mail app.

I have tried moving accounts from my Android phone. They move successfully but are not functional and request for re-entering password. However, when I click on re-enter password, nothing happens. I tried deleting the accounts. However, when I try to add an account (Google) post deletion, nothing happens. The screen remains as it is. I tried adding my Google account manually as well, however even that is not working.

I factory-reset the phone and tried moving nothing from my Android phone and setting up the iPhone with Vanilla settings. When I tried to add an account on Mail, again I faced the same issue. Absolutely nothing happens when I click on Google when adding an account.

I have gone through various posts, and it seems like this issue is happening since the latest iOS 17.4 update.

Are there any workarounds? When can a fix be expected?

iPhone 15

Posted on Apr 28, 2024 11:14 AM

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Answer 1

Top-ranking reply

Jayaprakash_Kanulla

Level 1

13 points

Apr 28, 2024 11:44 AM in response to vineethg

It's bug in Apple software 17.4.1 for some users. I'm also facing this issue for iPhone 13. No resolution provided till now

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Answer 2

Apr 28, 2024 11:25 AM in response to vineethg

A fix should never be expected if something isn’t broken. Are you following these instructions to add an account→Add an email account to your iPhone, iPad, or iPod touch - Apple Support

If the account you are adding has 2 factor authentication enabled you may need an app-specific password to add it to the Apple Mail app. You can avoid this by using the provider’s mail app rather than the Apple app. Google, Yahoo and AOL all have mail apps that integrate with the provider’s 2 factor authentication feature.

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Answer 3

Apr 28, 2024 11:48 AM in response to Jayaprakash_Kanulla

A bug normally affects all users. Something that affects some users is most often user misunderstanding or odd settings, such as a corrupt VPN installation, or not realizing that accounts that have 2 factor authentication enabled need app-specific passwords.

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Answer 4

Apr 30, 2024 12:23 PM in response to Lawrence Finch

Thanks for the response but I don't think you really need to create application specific password as 2 Factor Authentication doesn't seem to be an issue for me, I solved this issue now, by following steps:

1. Turning off Autofill and Passkeys.

2. Reinstalling Apple mail app.

3. Rebooting the device.

4. Now, I was successfully able to add connect my google account as internet account (unlike previously where despite clicking Google, Yahoo and AOL the screen remained as it is on iPhone and showed Authentication failed on MacBook).

5. Turned on Autofill and Passkeys later.

Worked for both my MacBook Pro and iPhone 14 Pro.

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Answer 5

Apr 28, 2024 10:00 PM in response to vineethg

Same is happening with me since I have updated to the latest version.

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Answer 6

Apr 29, 2024 4:13 PM in response to vineethg

I am facing the same issue unable to add google account on my MacBook Pro or iPhone 14 pro.

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Answer 7

Apr 29, 2024 5:15 PM in response to navdeepsingh1609

If you have 2 factor authentication for your Google account you need to create an Application Specific password to use Apple Mail. Alternatively, download the gmail and Google apps.

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