I was denied a refund for a subscription and I don't know why

My niece accidentally subscribed to a premium without my consent with worth of 2 490. I requested a refund but they denied it even though my reason is valid. That money is a payment for my education/ tution fee. I did everything i could but all of them said that apple is the only one who can refund it. So now because of that there's a possibility that i'll stop school this semester. YOU DONT HAVE ANY CONSIDERATION. I understand your policy but it is a valid reason yet you declined it. And fyi, i haven't received any notification regarding of the subscription i just know it when Gcash notify me that they deducted 2 490. If ever, i would to talk to someone who can assist me with this BECAUSE THAT MONEY IS FOR MY EDUCATION have some consideration please.

the exact same thing happened to me with face tune but $95.99!! And they won’t refund me? what do I do?

I’ve been denied my last two requests for refunds, both of which should have been refunded. The first ($14.99), a couple of months ago, was for an app I downloaded that did not work as advertised. My cancellation was within hours. Apple refused the refund. Totally wrong, in my opinion, but I let it go.

The more recent refusal was for an app (Plant Parent) I downloaded as a 7 DAY FREE TRIAL. My card was charged within hours for the full $29.99 for a year’s subscription. Apple has refused my refund request … TWICE. This is insane. I am NOT letting this go because it is fundamentally wrong! I’ve been an Apple fan, use of all products (except the VR) and a stockholder for many years. I’ve purchased my last Apple app.

Hi did you get your money back ? From your bank I have same situation there was 7 days free trial but the charged me for a year subscription $89.99 that I cannot even login into

absolutely useless to call support - all they tell you is that they don't deal with refunds and if refund team denied it, it was up to them and nothing can be done, there is no way to speak to the refunds review team and understand what is the reason for denial

I got charged on a “free trial” too. With no way to actually communicate with apple and this happening more and more frequently to more and more people it is clearly a scam. They know if you go to your bank and dispute they hold your life in their hands because you trusted them with your line to communication with the world.

Apple needs to work on their customer service or else they are going to find their profit margin thinning.

Ive got to replace 3 phones in the next month. All were going to be upgraded to apple products but now I’m moving to android.

They did this to me as well. Report to FTC.gov and get in touch with your bank !

THATS TRUE! Apple needs to tell us the progress and reasons of why they denied it. This kind of non-public behavior is unacceptable to consumers. Hope they can accept it and make some changes.

I know the feeling. Apple customer service is absolutely terrible. It is my understanding that their refund process is completely automated, minus human consideration for nuanced cases, which amounts to a complete lack of customer service. Relying on computers to make a decision as to how refunds will be processed, lacking a human element, is unacceptable in my opinion. I have a very clear case of where I was recently charged twice for a duplicate version of Dune: Part Two. Once for the standalone copy of Dune: Part Two at $29.99, and the again when I was charged $34.99 for the Dune 2-film collection, which contained both Dune and Dune Part Two.

Somehow, Apple is unable to understand any of this as they keep denying my refund requests for the standalone Dune: Part Two for $29.99. I obviously do not need two copies of the same movie. They need to understand that had I bought these movies hard copy from a retailer, then it’s almost guaranteed I would have been able to return one of the duplicate copies back for a full refund - with hardly any problems or difficulty.

You only get two chances to request for a refund for any one item/purchase, and then Apple make’s it so the item is no longer eligible for a refund. They often times provide no justification for their actions, and the appeal process is seemingly absent any human consideration. Getting a refund from Apple is incredibly difficult. With that being said, their customer service has been going downhill for a while. The decision making process allows for no empathy because it is almost entirely automated. It’s despicable.

Yep, they took money out of my account even though I clicked ‘Free trial.’ Apple denied my refund without any explanation. It seems there is no number or chat option to discuss which is extremely poor and unprofessional on their part. Shows they only care about money.

I installed an app and purchased a subscription. However the app didn’t work as it was crashing after 5-10s of use. I contacted the software developer who couldn’t provide a solution and told me to request a refund from Apple. Which I did, but it was refused. I appealed and it was refused again.

This is simply unacceptable! I’ve paid for something that I’m not able to use! I would like to know at least what is the argument used to refuse my refund request!

I've been a loyal Apple customer for many years and currently have 6 apple products includes a new Mac, 2 iPads and 3 iphones. After I made an errant purchase of a song, I quickly asked for a refund and received no reply. That doesn't make any sense to me. At least they could have responded to my request for the refund. Very disappointed with the lack of communication.

Also, my niece told me she tried the free trial and canceled it before the trial ends yet you still deducted it.

All transactions in the App Store are final.

Legal - Apple Media Services - Apple

• Some apps in the store have a Free Trial that allows you to try the app out first, while others do not. You do not get to make every app a free trial by getting a refund on the app later.
• Forgetting to cancel a subscription is not Apple's fault. You have already agreed to have the subscription billed to you automatically when you signed up. You can cancel a subscription at any time and will continue to be able to use the service until that subscription ends, then you will not be billed to renew it.
• If you give someone the Passcode to your device, you have authorized them to use it and that includes purchases. Apple provides many tools to prevent the purchases from occurring, but they have to be used. Only you are in control of your device and failing to protect it is your responsibility. If you give your friends the keys to your car and one of them wrecks it, the manufacturer is not going to replace it.
• In some cases, Apple will grant a compassionate refund, but that is something you should never expect.

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will.

You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support